The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.
Tophost group entity, the details of which are indicated in the Tophost’s Terms of Service, ("Tophost") provides you web-hosting, domain name registration, and related products and service.
Tophost seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Tophost customers and subscribers ("Subscribers") (collectively, “You”, or "Users").
At Tophost, the privacy and security of our Users is of paramount importance. Tophost is committed to protecting the data you share with us. When this Policy mentions "Tophost", "we," "us", or "our", it refers to Tophost that is responsible for protection of your personal information in line with this Privacy Policy ("Data Controller").
This Privacy Policy ("Policy") explains how Tophost processes information that can be used to directly or indirectly identify an individual ("Personal Data") collected on our Site, our services (“Service”), forums and our mobile applications ("Platform").
All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”). For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at gdpr@tophost.ie.
Tophost shall process all Personal Data adhering to the general data processing principles:
All and any information stored on Tophost's Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.
[3.1]Information You provide to us.
Information that is necessary for the use of the Tophost Platform
We ask for and collect the following personal information about you when you use the Tophost Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Tophost Account.
You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Tophost Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Tophost Platform. We advise against posting any information you don’t wish to make public on the Tophost Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
Tophost processes information you provide to us on the legal basis of:
Disclaimer
Please always take care and observe at least the following minimum requirements for the protection of your personal information:
Right to delete your data
You may at any time access and edit, update or delete your contact details by logging into your Tophost's platform Account.
Please note that you will only be able to delete your email during de-activation of your Tophost Account. To deactivate your Account, please send your request to gdpr@tophost.ie, and you will be provided with further guidance.
Information related to the calls or meetings you participate
In cases where you call Tophost or schedule an appointment for a meeting, such conversations will be recorded by Greenray - IT Turnkey Solutions LTD. for quality management purposes. As a result, we will be able to maintain and improve the quality of Tophost services based on Tophost quality standards and policies. For this purpose we will process the following data: email address, date and time of conversation, its duration, audio and/or video recording, any other personal data provided by you voluntarily during the conversation. Also, provided email address and / or phone No. may be used for the purposes of allowing you to reach us or contacting you regarding your matter.
In such cases processing is necessary for the purpose of the legitimate interests pursued by Tophost (under Article 6(1)( f) of GDPR) or is based on your consent, when you consent to video recording by turning video on, or provide certain data voluntary (under Article 6(1)(a) of GDPR).
The recordings will be kept up to for 30 days and deleted thereafter as soon as technically feasible.
3.2. Information We Collect when You use the Platform
When you use the Tophost Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.
This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Tophost Platform.
Automatic collection of data
Tophost processes this information on the legal basis of:
We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Tophost Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
Tophost welcomes all qualified Applicants to apply to any of the open positions published at https://tophost.ie/career, by sending us their contact details and CV ("Applicants Information") via the relevant Position Application Form on our Website, or through any other means provided by us.
We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for Tophost's internal and group companies’ recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing). Tophost may retain Applicants Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider Applicants for other positions and opportunities at Tophost; we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Tophost.
If you previously submitted your Applicants Information to Tophost, but now wish to access it, update it or have it deleted from our systems, please contact us at gdpr@tophost.ie .
We may collect, store and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Tophost. For such purposes, within the meaning of the GDPR, Tophost may in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites, shall be considered as the “data controllers” of such information, and shall be solely, completely and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.
User shall be solely, completely and fully responsible for the security, integrity and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.
Tophost has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users, and would like to make any requests regarding your personal data, please contact such User(s) directly. For more information about data processing arrangement between us and our Users, please see our Terms of Service.
When creating an Account at our Platform, subject to the available preferences, you are free to give consent and/or opt-out from receiving various offers and/or notices directly to your e-mail, phone (SMS and/or Whatsapp messages) or in your Account. We use provided contact details and your preferences for direct marketing (by sending various offers or newsletters) and/or Service expiration notices / renewal reminders.
expiration notices / renewal reminders.
This communication, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below. Please note that in case you subscribe to service expiration notices / renewal reminders via SMS/WhatsApp, it is our right, but not an obligation, to send such notices / reminders for each Service.
Right to object / revoke consent
If a User wishes to change their preferences communication (revoke consent or object), they are free to exercise such option at any time they wish by (1) following the instructions to unsubscribe in the received email (usually, by clicking on a link for that purpose at the bottom of our e-mail) / text message; (2) visiting and adjusting User’s personal account settings (communication preferences). You may also at any time refuse to receive information from us by sending an email to gdpr@tophost.ie.
We collect and receive your Personal data from yourself (including your device) as well as from the following sources:
We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.
If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Tophost Account.
After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:
Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Tophost Account):
While collecting and processing your Personal Data, we may perform data transfers to various third parties.
11.1. With your consent
We will share your Personal Data with companies, organizations or individuals outside our group of companies when we have your consent to do so.
11.2. Where do we process your personal data?
We may share non-personally identifiable information publicly as well as with our partners - publishers, advertisers. For example, we may share information publicly to show trends about the general use of our platform.
If we are involved in a merger, reorganization, acquisition or sale, we will continue to ensure the confidentiality of any Personal Data and give all affected Users appropriate notices.
Some of our servers are located outside EU or European Economic Area (EEA), such as US, India, Australia therefore, depending on your choice or the Services, your personal data as well as personal data of your users might be transferred to processors, sub-processors or other data recipients established in such third countries (i.e., data centers and servers, located outside EU or EEA). We will ensure that the said personal data will be transferred only if there is a sufficient basis for this under the GDPR and other applicable legal acts.
Standard contractual clauses for data transfers outside the EU or EEA. Your personal data as well as personal data of your users might be transferred to processors, sub-processors or other data recipients established in third countries (i.e., data centers and servers, located outside EU or EEA). For such transfers to be compatible with the requirements of GDPR, we have concluded with the data processors and/or sub-processor relevant agreements on such data transfers outside EU or EEA, which comply with the European Commission approved standard contractual clauses for data transfers from data controllers in the EU to data processors and/or controllers established outside the EU or European Economic Area (EEA). For more see: here. For the said purposes and to the extent relevant we have deemed that the said agreements were concluded on your behalf and under your instructions, as the case may be, all in line with Art. 46 of GDPR.
Other grounds for data transfers outside the EU or European Economic Area (EEA). Your personal data as well as personal data of your users might be transferred to data recipients established in third countries on other legal grounds compatible with the requirements of GDPR (Art. 45-49).
Transfer, disclosure of data to competent authorities. In certain situations, Tophost may be asked to disclose personal data in response to lawful requests by public authorities, other competent authorities, including when it is required to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.
11.3. Data Localisation Obligations
If you reside in a jurisdiction that imposes "data localisation" or "data residency" obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so.
You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere.
11.4. Targeting, advertising
We also use Facebook, Google, as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on the targeted advertising, as well as your opt-out rights and other rights, you will find on the respective websites of these service providers - facebook policies and google policies.
11.5. Social Media Features
Our Services include certain Social Media features and widgets, single sign on features, such as the "Facebook Connect" or "Google Sign-in", the "Facebook Like" button, the "Share this" button or other interactive mini-programs ("Social Media Features"). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties' Social Media Features are governed by their respective policies.
11.6. Our Legal Obligation to Use or Disclose Personal Data
We will reveal your Personal Data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as the cases, where we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security or technical issues.
11.7. Other
We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so.
Tophost has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.
Regardless of the measures and efforts taken by Tophost, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Tophost or anyone else.
We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. If you have any questions regarding the security of our Services, you are welcome to contact us at gdpr@tophost.ie .
You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:
Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: gdpr@tophost.ie. When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.
Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
We assume that all Users of Tophost Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 17. Continued use of Tophost's website and mobile applications implies acceptance of the revised Policy.
This Policy is an integral part of Tophost's Terms and Conditions. We will ask for your consent before using information for a purpose other than those set out in this Policy.
For all your requests or comments concerned with this Privacy Policy, please contact: gdpr@tophost.ie.
Our Policy applies to all of the services offered by us and our affiliates, including TOPHOST, Greenray - IT Turnkey Solutions, organized under the laws of the Republic of Ireland, registration number 759307, legal address at 51 Bracken Road, Sandyford Industrial Estate, Sandyford, Dublin 18, D18CV48 Dublin, the Republic of Ireland, but excludes services that have separate privacy policies that do not incorporate this Policy.
Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our services.
Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
If you have any further questions regarding the data Tophost collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.
Products purchased from Tophost may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a client's actions are found to violate applicable laws or Tophost's Terms of Services, any payments made to Tophost will not be refunded.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Tophost in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by Tophost suit their needs. In any way, Tophost will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Tophost remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours), except .br (including .com.br and .net.br) domain.
.br (including .com.br and .net.br) domain registration is refundable if canceled and processed within seven days of registration.
Domain Name Transfers: Refundable only if the transfer is unsuccessful and (a) within four days of registration (96 hours) or (b) in case of .br (including .com.br and .net.br) domain, within seven days of registration
The following ccTLD registries DO NOT permit refunds upon cancellation:
From time to time, TOPHOST offers special deals such as a free domain when buying 12/24/36 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Tophost remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.
Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.
Please be informed that products purchased using these payment methods can not be refunded to the original payment source:
Only a refund to Tophost Balance is possible for these payment methods.
The following payment method supports full refunds only: VTC Pay (Vietnam)
We provide refunds to the original funding source. But if you would like to use funds to purchase another Tophost service instantly, you can select a refund to your Tophost Balance. Please note that once a refund to Tophost Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.
Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Tophost account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Tophost may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Tophost account and any domain names or Tophost services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Tophost account to limit the risk of payment fraud.
In the event a Chargeback is performed, your Tophost account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Tophost account, including any certain content, features, or capacity of your Tophost account may be subject to cancellation and loss of data.
Your use of the Tophost Services and the ability to checkout using credit card will not resume until you: verify the payment method used for the disputed transaction, either by providing: proof of the payment; or a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits. pay any applicable fees in full, including any fees and expenses incurred by Tophost and/or any third party services for each Chargeback received (including fees for Tophost Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to Tophost, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Tophost Services from being canceled and your Tophost account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Tophost Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.
We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our terms of service is confirmed or when required to do so if an activity violates the policies of ICANN or appropriate Registry. We may request additional information from you about your report. Kindly note that we retain the authority to disclose received abuse reports and associated information to the specific customer for the purpose of abuse resolution process optimization and preventing potential miscommunication. However, please note we may not be able to provide you with specific updates in response to your specific report due to privacy reasons. As part of our investigation it may also be necessary for us to validate your complaint with our customer.
[1.1] WHOIS INACCURACY
How to Submit the complaint
Process to address whois inaccuracy complaint
[1.2] SPAM
How to Submit the complaint
Process to address whois inaccuracy complaint
[1.3] OTHER ABUSE (Phishing/419 scam)
How to Submit the complaint
Process to address whois inaccuracy complaint
After submitting an abuse report, a ticket is received at our centralized ticketing system to track reports. Each of the reports has a unique ID, which is used for internal administration purposes. After the investigation, this unique id will be referenced to respond accordingly with our review and any subsequent next steps.
[2.1] Type of Requests
We receive the following types of requests concerning customer data:
We may not be able to respond to a request without this information.
Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
All requests should be mailed or emailed to the following:
51 Bracken Road, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland D18CV48
or email to abuse@tophost.ie
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
We may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data:
If you are interested in promoting Tophost on your website, we encourage you to consider membership in our Affiliate Program, where we provide links and banners that you can use to spread the word about Tophost and to earn money for yourself. Generally, we do not provide our corporate logos for personal use other than through our Affiliate Program, and membership in our Affiliate Program does not allow you to use our Brand Characteristics in any way other than by displaying in an unaltered state the icons, banners, and graphics provided through that program. We do not allow the use of our trademarks in advertising, including in Google AdWords, nor do we allow the use of our trademarks in domain names. If you are granted permission to use the Tophost Brand Characteristics, please use them in accordance with the following guidelines:
This Cookie Policy describes how and why Tophost and our subsidiaries (“we,” “us” or “Tophost”) use cookies, web beacons, pixels, tags, scripts and other similar technologies in the course of our business, including through websites and apps that link to this Cookie Policy. It also explains your rights to control our use of these tracking technologies. For additional information about our privacy practices, please review our Privacy Policy.
Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?
Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
Further information on cookies can be found at: ec.europa.eu
We generally use cookies that are necessary or essential to the functioning of our Websites, cookies that help us improve the performance or customize the functionality of our Websites, and cookies that help us serve you relevant advertisements. The types of cookies described below may be set by us or by a third party service provider assisting us in performing the below functions. Specifically, we use cookies for the following reasons:
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.
Cookies we use in Tophost website:
| Name | Origin | Purpose | Type | Used-by/date |
|---|---|---|---|---|
| _drip_client_{HASH} | www.drip.co | Analytics | Third party | 2 years |
| _ga | Analytics | Third party | 2 years | |
| _gid | Analytics | Third party | 1 day | |
| autooptimize_feed | autoptimize.com | Browsing | Third party | 1 year |
| of_current_opt | wordpress.com | Browsing | First party | 1 day |
| PHPSESSID | website session | Browsing | First party | Expire when browser is closed |
| vchideactivationmsg_vc11 | contact form | Enables to send messages from contact form | First party | 1 month |
| viewed_cookie_policy | wordpress plugin | cookie poll | First party | 1 year |
| wordpress_test_cookie | website session | Checks if you have accepted the site cookies | First party | Expire when browser is closed |
Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you and so we provide links below to popular manufacturers’ instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use (“third party cookies”), or those from specific websites.
This Uniform Domain Name Dispute Resolution Policy (the "Policy") has been adopted by the Internet Corporation for Assigned Names and Numbers ("ICANN"), is incorporated by reference into your Registration Agreement, and sets forth the terms and conditions in connection with a dispute between you and any party other than us (the registrar) over the registration and use of an Internet domain name registered by you. Proceedings under Paragraph 4 of this Policy will be conducted according to the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules of Procedure"), which are available at dispute policy, and the selected administrative-dispute-resolution service provider's supplemental rules.
By applying to register a domain name, or by asking us to maintain or renew a domain name registration, you hereby represent and warrant to us that (a) the statements that you made in your Registration Agreement are complete and accurate; (b) to your knowledge, the registration of the domain name will not infringe upon or otherwise violate the rights of any third party; (c) you are not registering the domain name for an unlawful purpose; and (d) you will not knowingly use the domain name in violation of any applicable laws or regulations. It is your responsibility to determine whether your domain name registration infringes or violates someone else's rights.
On Aug. 31, 2013, ICANN adopted the Expired Registration Recovery Policy, which requires registrars to disclose important information to Registrants and prospective customers about expiration notices, fees, and redemption procedures (for more information click here). This article contains links to all required elements in the new policy. Below information is based on .com domain names.
[1] What happens after domain names expire?Once a domain name expires, it goes through few stages before being released to the general public. Tophost sends 3 renewal emails to the Registered Name Holder prior to the expiration date. If the registrant pays the domain renewal invoice before expiration, the domain is renewed automatically.
Days after expiration may vary depending on TLD.
| Days after expiration | Action |
|---|---|
| Day 0 | The domain name can be renewed manually by the registrant at no extra cost for the next 36 days. |
| Day 37 | Domain enters Redemption Grace Period for a total of 30 days. The domain name can be renewed by the registrant for the cost of redemption fee. |
| Day 67 | We return the domain name to the registry. |
A registrant may renew an expired domain name at no extra cost until the domain is in Renewal Grace Period. Afterwards, the original registrant can attempt to redeem the domain up until day 67. The redemption fee of the most domains currently is €50.00 + Renewal Fee + VAT (.com.co €180 + Renewal Fee + VAT, .frl €150 + Renewal Fee + VAT, .store €120 + Renewal Fee + VAT, .ws €120 + Renewal Fee + VAT) and is subject to change under the terms of the Domain Name Registration Agreement. If you do not redeem your domain name prior to the end of the Registry's Redemption Grace Period the Registry will release your name and it will become available for registration on a first-come-first-served basis. For certain ccTLDs (.ru, .dk, .hu, .nu, .pl and .se) there is no Redemption Grace Period.
For .com domain names, whose registrar is Tophost (Enom) (you can always check your domain name registrar information in WHOIS Lookup), you will have a 10-days Renewal Grace Period calculated from the domain expiration date, during which you may renew your domain name free of charge.If you fail to implement the renewal before the end of indicated period, the domain name will be deleted and you also run the risk of having your domain name being acquired by a third party. If you wish to restore a .com domain after the 10 days Renewal Grace Period, please contact our Customer Support to check if there are any possibilities for your domain name to be restored.
The process we, the registrar, follow for expired domain names depends on your domain name extensions and their renewal settings. Prior to expiration, we send two emails to remind you to renew your domain names.
If your domain names are set to automatically renew, we attempt to renew the registrations for you 30 days before expiration.
If you set your domain names to manually renew and you let your domain names expire, we notify you via email again on the day of expiration.
For expired .com, .net, .org, .info, .biz, .us, .name or .mobi domain name registrations, we hold your domain name for approximately 60-70 days before canceling it.
The process we, the registrar, follow for expired domain names depends on your domain name extensions and their renewal settings. Prior to expiration, we send two emails to remind you to renew your domain names
If your domain name is not set to automatically renew, when your domain name registration expires, we proceed with the following steps before canceling it:
The registry might hold the domain name before releasing it for general registration.
Tophost encourages the responsible disclosure of security vulnerabilities in our services or on our website. In order to facilitate the responsible disclosure of security vulnerabilities, we agree that if, in our sole discretion, we conclude that a disclosure meets all of the guidelines of the Tophost Bug Bounty Reward Program, Tophost will not bring any private or criminal legal action against the disclosing party.
Our team of dedicated security professionals works vigilantly to help keep customer information secure. We recognize the important role that security researchers and our user community play in helping to keep Tophost and our customers secure. If you discover a site’s or product’s vulnerability please notify us using the guidelines below.
Please note that your participation in the Bug Bounty Reward Program (“Bug Bounty Program”) is voluntary and subject to the terms and conditions set forth on this page (“Program Terms”). By submitting a site or product vulnerability to Tophost you acknowledge that you have read and agreed to these Program Terms.
These Program Terms supplement the Terms of Service and Privacy Policy and any other agreement in which you have entered with Tophost. The terms of those Tophost agreements will apply to your use of, and participation in, the Bug Bounty Program as if fully set forth herein. If any inconsistency exists between the Terms of Service, Privacy Policy and these Program Terms, these Program Terms will prevail, but only with regard to the Bug Bounty Program.
To encourage responsible disclosures, Tophost commits that, if we conclude, in our sole discretion, that a disclosure respects and meets all the guidelines of these Program Terms, Privacy Policy and Terms of Service, Tophost will not bring a private action against you or refer a matter for public inquiry.
As part of your research, you shall not modify any files or data, including permissions, and shall not intentionally view or access any data beyond what is needed to prove the vulnerability.
Tophost will make a best effort to adhere to the following response targets:
| Type of Response | Business days |
|---|---|
| First Response | 2 working days |
| Time to Triage | 5 working days |
| Time to Bounty | 14 working days |
Time to Resolution depends on severity and complexity
In order to avoid abuse of shared credentials for testing they will not be provided. Bug Bounty Program participants will need to register a new account and order a single shared hosting plan by themselves. We will provide discount coupons for our Bug Bounty Program participants which will cover all expenses of a single shared hosting plan for one month. Participants interested in testing Tophost web applications should reach out to the security team at security@tophost.ie asking to claim a free discount coupon. Please don't forget to include your Hackerone profile name, email used for Tophost account registration and short notice that you're participating in a Bug Bounty Program through Hackerone and we will send you a coupon code which will cover all expenses of a single shared hosting plan for one month.
Domains not listed above are not in scope.
To be eligible for the Bug Bounty Program, you must not:
If Tophost discovers that you meet any of the criteria above, Tophost will remove you from the Bug Bounty Program and disqualify you from receiving any Bounty Payments.
By providing a submission through HackerOne or agreeing to the Program Terms, you agree that you shall not publicly disclose your findings or the contents of your Submission to any third parties in any way without Tophost's prior written approval.
Failure to comply with the Program Terms will result in immediate disqualification from the Bug Bounty Program and ineligibility for receiving any Bounty Payments.
Tophost will accept a report of any vulnerability that substantially affects the confidentiality or integrity of any eligible Tophost service. Eligible vulnerabilities include, but are not limited to:
Any domain not listed in policy scope is out of scope for the purposes of the Bug Bounty Program, as is all hosted customer content and third-party programs and plug-ins.
The following actions do not qualify for the Bug Bounty Program and should not be tested by researchers participating in the Bug Bounty Program:
For all submissions, please include following information:
Failure to include any of the above items may delay or jeopardize the Bounty Payment
Failure to meet the below conditions and requirements could result in a forfeiture of any potential Bounty Payment:
Allowed Actions:
Prohibited Actions:
You may be eligible to receive a monetary reward (“Bounty Payment”) if: (i) you are the first person to submit a site or product vulnerability; (ii) that vulnerability is determined to by a valid security issue by Tophost's security team at their sole discretion; and (iii) you have complied with all Program Terms.
Bounty Payments, if any, will be determined by Tophost, in Tophost sole discretion. In no event shall Tophost be obligated to pay you a bounty for any Submission. All Bounty Payments shall be considered gratuitous.
All Bounty Payments will be made in Euro (€). You will be responsible for any tax implications related to Bounty Payments you receive, as determined by the laws of your jurisdiction of residence or citizenship.
Tophost will determine all Bounty Payments based on the risk and impact of the vulnerability. The minimum bounty amount for a validated bug submission is €100 Euro and the maximum bounty for a validated bug submission is €5000 Euro.
Tophost security team retains the right to determine if the bug submitted to the Bug Bounty Program is eligible. All determinations as to the amount of a bounty made by the Tophost Bug Bounty Team are final. Bounty Payment ranges are based on the classification and sensitivity of the data impacted, ease of exploit and overall risk to Tophost customers, Tophost brand and determined to be a valid security issue by Tophost's security team.
As a condition of participation in the Bug Bounty Program, you hereby grant Tophost, its and affiliates a perpetual, irrevocable, worldwide, royalty-free, transferrable, sublicensable (through multiple tiers) and non-exclusive license to use, reproduce, adapt, modify, publish, distribute, publicly perform, create derivative work from, make, use, sell, offer for sale and import the Submission, as well as any materials submitted to Tophost in connection therewith, for any purpose. You should not send us any Submission that you do not wish to license to us.
You hereby represent and warrant that the Submission is original to you and you own all right, title and interest in and to the Submission. Further, you hereby waive all other claims of any nature, including express contract, implied-in-fact contract, or quasi-contract, arising out of any disclosure of the Submission to Tophost. In no event shall Tophost be precluded from discussing, reviewing, developing for itself, having developed, or developing for third parties, materials which are competitive with those set forth in the Submission irrespective of their similarity to the information in the Submission, so long as Tophost complies with the terms of participation stated herein.
In the event (i) you breach any of these Program Terms or the Terms of Service of the Tophost; or (ii) Tophost determines, in its sole discretion that your continued participation in the Bug Bounty Program could adversely impact Tophost (including, but not limited to, presenting any threat to Tophost's systems, security, finances and/or reputation) Tophost may immediately terminate your participation in the Bug Bounty Program and disqualify you from receiving any Bounty Payments. Please follow these Program Terms.
Any information you receive or collect about Tophost, Tophost employees or any Tophost customer through the Bug Bounty Program (“Confidential Information”) must be kept confidential and only used in connection with the Bug Bounty Program. You shall not use, disclose or distribute any such Confidential Information, including, but not limited to, any information regarding your Submission and information you obtain when researching the Tophost sites, without Tophost's prior written consent. Any disclosure of Confidential Information outside of this requirement will result in immediate removal from the Bug Bounty Program.
In addition to any indemnification obligations you may have under the Terms of Service, you agree to defend, indemnify and hold Tophost, its affiliates and the officers, directors, agents, employees and suppliers of Tophost, harmless from any claim or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your Submissions, your breach of these Program Terms and/or your improper use of the Bug Bounty Program.
The Bug Bounty Program, including its policies, is subject to change or cancellation by Tophost at any time, without notice. As such, Tophost may amend these Program Terms and/or its policies at any time by posting a revised version on our website. By continuing to participate in the Bug Bounty Program after Tophost posts any such changes, you accept the Program Terms, as modified.
| TLD | Policy, TLD or Registry Site | Registry Operator |
|---|---|---|
| ac.id | pandi.id | PANDIM |
| adm.br | registro.br | Registrio BR |
| adv.br | registro.br | Registrio BR |
| ag | nic.ag | Nic AG |
| agency | donuts.domains | Donuts |
| agr.br | registro.br | Registrio BR |
| arq.br | registro.br | Registrio BR |
| art.br | registro.br | Registrio BR |
| asia | afilias.info | Afilias |
| at | nic.at | Nic.AT |
| be | dnsbelgium.be | DNS Belgium |
| biz | neustar.biz | Neustar |
| blog.br | registro.br | Registrio BR |
| bz | nic.bz | Nic BZ |
| ca | cira.ca | CIRA |
| cat | domini.cat | Fundacio puntCat |
| cc | verisign.com | Verisign |
| ch | nic.ch | SWITCH |
| cl | nic.cl | Nic Chile |
| click | uniregistry.link | Uniregistry |
| club | nic.club | DotClub |
| cn | cnnic.com.cn | CNNIC |
| co | go.co | .CO Internet |
| co.id | pandi.id | PANDI |
| co.in | registry.in | IN Registry |
| co.uk | nominet.uk | Nominet |
| com | icann.org | ICANN |
| com.au | auda.org.au | AU Domain Administration LTD |
| com.br | registro.br | Registrio BR |
| com.co | cointernet.com.co | Neustar |
| com.de | denic.de | DENIC |
| com.es | dominios.es | ES NIC |
| com.mx | registry.mx | Nic Mexico |
| com.pl | dns.pl | NASK |
| com.ru | cctld.ru | Coordination Center for TLD .RU |
| company | donuts.domains | Donuts |
| cx | cxda.org.cx | Christmas Island Domain Administration Limited |
| cz | nic.cz | CZ NIC |
| de | denic.de | DENIC |
| dk | dk-hostmaster.dk | DK Hostmaster |
| donuts.domains | Donuts | |
| eng.br | registro.br | Registrio BR |
| eti.br | registro.br | Registrio BR |
| es | dominios.es | ES NIC |
| eu | eurid.eu | EURID |
| fi | traficom.fi | Finnish Communications |
| fm | dot.fm | BRS Media |
| bot.br | registro.br | Registrio BR |
| fr | afnic.fr | Afnic |
| fun | radix.website | Radix |
| gr | grweb.ics.forth.gr | GR Registry |
| group | donuts.domains | Donuts |
| guru | donuts.domains | Donuts |
| help | uniregistry.link | Uniregistry |
| host | radix.website | Radix |
| icu | shortdot.bond | ShortDot |
| id | pandi.id | PANDI |
| ie | weare.ie | WEARE |
| in | registry.in | IN Registry |
| ind.br | registro.br | Registrio BR |
| ind.in | registry.in | IN Registry |
| inf.br | registro.br | Registrio BR |
| info | info.info | Afilias |
| it | nic.it | NIC.it |
| jp | jprs.jp | Japan Registry Services |
| la | la | CentralNic |
| li | nic.ch | SWITCH |
| life | donuts.domains | Donuts |
| link | uniregistry.link | Uniregistry |
| live | donuts.domains | Donuts |
| lt | domreg.lt | Domreg |
| ltd | donuts.domains | Donuts |
| lu | dns.lu | RESTENA |
| lv | nic.lv | LV NIC |
| md | wipo.int | WIPO |
| me | domain.me | Dot Me |
| med.br | registro.br | Registrio BR |
| mn | file.domain.mn | Datacom Co.. Ltd |
| mobi | dotmobi.mobi | mTLD |
| mx | registry.mx | Nic Mexico |
| my.id | pandi.id | PANDI |
| name | verisign.com | Verisign |
| net | icann.org | ICANN |
| net.br | registro.br | Registrio BR |
| net.in | registry.in | IN Registry |
| net.pl | dns.pl | NASK |
| network | donuts.domains | Donuts |
| news | donuts.domains | Donuts |
| nl | sidn.nl | SIDN |
| nu | internetstiftelsen.se | IIS |
| online | radix.website | Radix |
| or.id | pandi.id | PANDI |
| org | pir.org | pir.org |
| org.br | registro.br | Registrio BR |
| org.in | registry.in | IN Registry |
| org.ru | cctld.ru | Coordination Center for TLD .RU |
| pk | pknic.net | PKNIC |
| pl | dns.pl | NASK |
| pm | afnic.fr | AFNIC |
| press | radix.website | Radix |
| pro | registry.pro | Afilias |
| pro.br | registro.br | Registrio BR |
| pt | dns.pt | Associação DNS.PT |
| pw | radix.website | Radix |
| re | afnic.fr | AFNIC |
| services | donuts.domains | Donuts |
| shop | gmoregistry.com | GMO |
| site | radix.website | Radix |
| solutions | donuts.domains | Donuts |
| space | radix.website | Radix |
| store | radix.website | Radix |
| tech | radix.website | Radix |
| tf | afnic.fr | AFNIC |
| today | donuts.domains | Donuts |
| top | nic.top | NIC TOP |
| tv | verisign.com | Verisign |
| tv.br | registro.br | Registrio BR |
| uk | nominet.uk | Nominet |
| uno | radix.website | Radix |
| us | neustar.us | Neustar |
| vc | registry.pro | Afilias |
| web.id | pandi.id | PANDI |
| website | radix.website | Radix |
| wf | afnic.fr | AFNIC |
| world | donuts.domains | Donuts |
| xxx | icmregistry.com | ICM |
| xyz | nic.xyz | gen.xyz |
| yt | afnic.fr | AFNIC |
Tophost supports the protection of intellectual property. Whether you are the holder of a trademark, service mark, or copyright, Tophost is committed to helping you protect your legal rights. Therefore, we have established the following policies for considering trademark and/or copyright infringement claims.
Please refer to the Uniform Domain Name Dispute Resolution Policy (the "UDRP") if you have a concern or dispute about a registered domain name. Any dispute regarding the registration of domain names will need to be sent either to the registrant or to an ICANN-approved arbitration provider.
This Trademark/Copyright Infringement policy specifically excludes domain name disputes and has been established to allow reporting of possible violations involving other Tophost products and services.
1. To notify Tophost that there has been a copyright or trademark violation, please follow the specific instructions in (A) for filing a trademark claim, or (B) filing a copyright complaint.
2. If you are responding to a complaint of infringement, you will need to follow our Counter Notification policy in (C).
1. If you (the "Complaining Party") would like to submit a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark (registered with the appropriate intellectual property organization of your country; state registrations and registrations on the Supplemental Register are not considered valid for these purposes), Tophost requests that the Complaining Party substantiate such claim by providing the following information via email to abuse@tophost.ie. The words "Trademark Claim" should appear in the subject line of the email.
To be considered effective, a notification of a claimed trademark violation must include the following information:
2. Upon receipt of the appropriate information identified in Section 1 above, for trademark claims, Tophost will initiate an investigation and forward the Complaining Party’s written notification to the alleged infringer. While Tophost is investigating the claim, Tophost, at its sole discretion and without any legal obligation to do so, may temporarily remove the allegedly infringing material, notify the alleged infringer it will lock down the domain name(s), redirect the DNS,and/or if it is solely stored on a Tophost server, temporarily remove or deny access to the allegedly infringing material.
3. If Tophost concludes that the Complaining Party has raised a legitimate trademark claim, it may, at its sole discretion and without any legal obligation to do so, continue to suspend the alleged infringer's Tophost account and/or if it is solely stored on a Tophost server, deny access to the allegedly infringing material. If Tophost concludes that the Complaining Party has not raised a legitimate claim, Tophost will restore access to the allegedly infringing material.
4. The Complaining Party should understand that Tophost, an affiliate of ICANN accredited registrar, and its customers are bound by the UDRP. Nothing in this Policy should be construed to supersede the UDRP, nor the obligation of Tophost and its customers to abide by it in the context of domain name disputes.
1. If the Complaining Party would like to submit a copyright claim for material on which you hold a bona fide copyright, Tophost requests that the Complaining Party substantiate such claim by providing the following information via email to abuse@tophost.ie . The words "Copyright Claim" should appear in the subject line of the email.
To be considered effective, a notification of a claimed copyright infringement must be provided to Tophost and must include the following information:
Counter Notification.If you have received a notice of copyright or trademark infringement that you wish to challenge based on a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, you may provide Counter Notification by emailing abuse@tophost.ie and including the following:
Upon receipt of a Counter Notification as described in Section 1 above, Tophost shall promptly provide the Complaining Party with a copy of the Counter Notification, and inform such Party that it will cease disabling access to it in ten (10) business days. Tophost will replace the removed material and cease disabling access to it in not less than ten (10), nor more than fourteen (14), business days following receipt of the Counter Notification, unless Tophost first receives notice from the Complaining Party that such Complaining Party has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on Tophost's system or network.
It is Tophost's policy to provide for the termination, in appropriate circumstances, of Tophost customers and account holders who repeatedly violate this policy or are repeat infringers of copyrighted works, trademarks or any other intellectual property.
You can contact a professional from the Customer Success team through:
From your account or from the here. We will reply as soon as possible.
Note: For the security of your personal information, we strictly prohibit customers from sharing sensitive information (for example, passwords, full details of credit card, copies of ID documents, etc.) directly in the live chat feature. If you choose to do so, sharing sensitive information in live chat is entirely at your own risk and we will not be responsible for such cases and/or damages caused thereof.
Sending an email message to support@tophost.ie. We will reply within 1 business day.
If you need any other kind of help, contact us.
The Information Security Policy (“IS Policy”) is dedicated to the information managed by TOPHOST operations, UAB (“Tophost”).
The IS Policy is focused on the insurance of accessibility, authenticity, integrity and confidentiality of information according to the requirements of the applicable legislation and standard ISO/IEC 27001:2017 “Information technology – Security techniques – Information security management systems – Requirements” in the context of the Tophost activities.
The implementation of the IS Policy is based on the risk assessment in terms of threats and vulnerabilities that could impact the security of information managed by Tophost and the improvement of the information security management system for the reduction of the identified risks to the acceptable level.
The IS Policy is implemented simultaneously with the cyber security and the business continuity policies according to the principles of complexity, procedural approach, separation of functions, informal enforcement, resistance to social engineering methods, avoidance of security fatigue, need-to-know, proportionality, balance and efficiency.